ISO 9001 Quality Standard
Committed to continuously developing, improving and growing the business, we are pleased to announce that First Choice Group has now achieved ISO 9001:2015 Quality Standard.
With an emphasis on the 3 C’s – Consistent Approach, Customer Satisfaction and Continual Improvement, this achievement recognises the constant monitoring and review of our internal processes to create a Quality Management System capable of delivering a service which not only meets the needs and expectations of customers but strives to exceed them.
Being ISO 9001:2015 certified means we operate using ISO guidelines to ensure our complete commitment to total quality management is maintained as is our emphasis on delivering an outstanding customer experience.
ISO 9001 gives us a framework to use in our Business Management System which covers the areas which need focus and attention. These include Leadership, Planning, Support, Operations, Performance Evaluation and Improvement.
We continue to support many foodservice associations and are a very proud Platinum Partner of CEDA, a member of CESA and BSA. We are also a Supplier Partner for both Cedabond and ENSE and a Technology Partner for CaterQuotes.
Introducing new technology to the business and embracing innovation ensures that our processes remain efficient and effective with the promise of getting even better.
At First Choice we recognise that our staff are our greatest asset and are continually investing in their training and development so that they are empowered to achieve their full work potential. Our customers are at the heart of everything we do. To ensure we deliver the very best in meeting and exceeding the needs of our customers, the FCG has undergone a significant transformation. From strengthening the Senior Leadership Team, a complete re-structure of the customer service department and ‘Right Sizing’ the business as required, taking our staff numbers to over 150 underlines our commitment to provide a more professional and personal ethic to supporting First Choice Group customers.
Our customers want a quality service, they deserve one. ISO 9001:2015 proves that we are committed to delivering it.