Help Centre

How To Order


Our Call Centre is open from Monday to Friday 8.30am to 5.30pm and on Saturdays from 8.30am to 12.30pm

Telephone: 01543 577778

Fax: 01543 504141

Email: Send us an enquiry

Online: Request login details to order online

First Choice Group,
Blakeney Way,
Kingswood Lakeside,
Staffordshire WS11 8LD


BACS, cheque and all major credit/debit cards accepted


First Choice aims to provide the very best delivery service for your urgent spares so items are carefully packaged by our despatch department with orders received before 5pm shipped by an overnight service to ensure for next day delivery. If our standard next day service is not quick enough to satisfy a particularly urgent need then we have a trade counter on site, which is open six days a week, from 8.30am to 5.30pm Monday to Friday and 8.30am to 12.30pm on Saturdays.

We also offer, at a small premium, services which will cater for any eventuality: Standard Next Day is 8.00am to 6.00pm, Next Day before 12.00 noon, Next Day before 10.30 am, guaranteed Saturday 8.00am to 12.00 noon, Same Day by courier (time restrictions apply).

More delivery information.


Spares can only be returned following authorisation from First Choice Group and within 30 days of the invoice date. Credits will be issued on stock lines and defective items. No specially ordered parts can be returned unless proven to be faulty. All credits will be subject to a 25% restocking charge unless otherwise agreed.

More information on returning a part.

At the heart of catering equipment service