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Call us on: +44 (0) 1543 577 778
The One-Stop Solution For OEM Catering Spares
Opening Times: Mon - Fri: 08:30 - 17:30 Sat: 08:30 - 12:30
How To Order
How To Order
TO ORDER
Orders can be placed online easily and quickly with our fast, secure checkout. You can register for a free online account and start placing orders immediately. Alternatively, some businesses may qualify for a trade account, which can be applied for online; while your application is being processed, your online account will be accessible as a standard account. Upon a successful application, your online account will be upgraded to a Trade Account.
Our Customer Service Centre is open from Monday to Friday 8.30am to 5.30pm.
Telephone: 01543 577778
Fax: 01543 504141
Email: Send us an enquiry
Address:
First Choice Group,
Blakeney Way,
Kingswood Lakeside,
Cannock,
Staffordshire WS11 8LD
PAYMENT
BACS, cheque and all major credit/debit cards accepted
DELIVERY
For next working day delivery, we process all orders received by telephone before 5.30pm and online at www.firstchoice-cs.co.uk up until 7pm Mon – Fri. Please note that special instructions and part-shipments are not available on any orders placed after 5.30pm due to orders being automatically released for picking. On Saturdays, orders received before 12.30pm by telephone, email or online will be processed for despatch on the following Monday.
If our standard next working day service is not quick enough to satisfy a particularly urgent need then we have a trade counter on site, which is open five days a week, from 8.30am to 5.30pm Monday to Friday.
We also offer, at a small premium, services which will cater for any eventuality: Standard Next Day is 8.00am to 6.00pm, Next Day before 12.00 noon, Next Day before 10.30 am, guaranteed Saturday 8.00am to 12.00 noon, Same Day by courier (time restrictions apply).
RETURNS
Spares can only be returned following authorisation from First Choice Group and within 30 days of the invoice date. Credits will be issued on stock lines and defective items. No specially ordered parts can be returned unless proven to be faulty. All credits will be subject to a 25% restocking charge unless otherwise agreed.
