Our Company

Customer Telesales Administrator

We are recruiting for an experienced Customer Telesales Administrator.  This is a full-time permanent position Monday to Friday 9.00am to 5.30pm (38.75hrs per week).

The Role

A Customer Telesales Administrator is a key role in delivering a high standard of customer service by understanding customers’ needs. Ability to work on your own initiative and as part of a team is essential. This role requires an individual who thrives in a busy working office environment with the ability to maintain a professional approach to their work. Thoroughness and attention to detail are essential with a skill to remain positive and enthusiastic in support of the First Choice mission statement and our Core Values.

Key Duties

  • Handle a high volume of inbound calls from customers in a polite, helpful and knowledgeable way
  • Manage and process customer orders and enquiries
  • Identifying customers and transferring them to the relevant teams
  • Contact manufacturers to check part number, stock availability & prices
  • Respond to customers in a timely manner
  • Liaise with other departments
  • Processing customer payments whilst acknowledging confidential legalities
  • Manage emails and web-based workload
  • Ensure workplace health & safety requirements are met
  • General admin duties

Key Skills

  • Minimum 2 years experience in a similar role
  • Excellent written and verbal communication skills
  • Positive and polite telephone manner
  • IT Literate
  • Excellent listening skills
  • Ability to work under pressure in a busy working environment
  • Ability to multitask
  • Effective team player and the ability to work on own initiative
  • Organised and the ability to prioritise workload 
  • Effective communication with other departments
  • High level of accuracy and attention to detail
  • Be professional & have a positive attitude
  • Flexibility in line with the needs of the business

Salary:  £15,000.00 to £15,777.00 (Dependent upon Experience)

Applications

To apply for this position, please email vacancies@firstchoice-cs.co.uk

Closing date Friday 08 February 2019

At the heart of catering equipment service