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First Choice Receives Gold Trusted Service Award 2020

5th February 2020

First Choice Group Wins Feefo Gold Trusted Service Award

We are proud and humbled to announce that First Choice Group has received a Feefo Gold Trusted Service Award for 2020, based on real feedback from you, our customers.

Many of you will already be aware that as part of our continuing commitment to improving our service, we asked customers for their feedback throughout 2019. Much of that feedback was overwhelmingly positive, so we would like to take this opportunity to say thank you to all of our customers for taking the time to review us!

The Trusted Service Award is a unique badge of approval, as it is based completely on real customer experiences. All reviews are independently verified as genuine and the accreditation is a true reflection of a business’s commitment to outstanding service.

We’re not done yet! As part of our ISO 9001 accreditation, First Choice Group will continue to listen to the feedback of our customers to improve the service we offer.

Head of Customer Experience, Clare Romeo, said: “Customer experience is at the centre of everything we do here at First Choice. We are delighted to receive this award in recognition of our hard work and commitment to our customers. Thank you, we truly appreciate your feedback.”

Congratulating First Choice Group on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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