Exclusive Manufacturer Partnerships
Working with manufacturers’ OEM’s (Original Equipment Manufacturer) offers significant benefits to both our customers and the OEM’s.
For the customer, knowing that the part is genuine allows more than just a warranty period to cover replacement should ever the part fail. Working with First Choice and our relationship with the manufacturers ensures the support goes even further. If ever there is a need for documented instructions or technical advice, by supporting the OEM’s as we do ensures there is a speedy resolution to the problems often encountered in today’s busy kitchen. All in all, it’s satisfaction and peace of mind for you and your customers.
For the OEM’s First Choice offers that much needed supply solution for both current and older models seen in today’s commercial kitchen. For manufacturers to compete and supply equipment needed today, allowing their spare parts offering for past and present equipment to be supported by a spare parts re-seller such as First Choice allows them time to focus on what they do best – manufacture equipment! In return, they can rest assured that not only parts demand is satisfied quickly, accurately and with genuine OEM parts but, the associated data and any trends that may appear can be quickly fed back to the OEM for action if necessary. The important thing that matter is, by working together and sharing our knowledge, we at First Choice can offer the customer, the right part, at the right price and importantly, right NOW!
At First Choice we support and partner with all manufacturers to ensure we can say yes to your spare part requirement – right now. Ideally, we would like all manufacturers to nominate First Choice as their exclusive spare parts partner however, some manufacturers nominate 2 or 3 re-sellers, others may decide to sell spares parts to all re-sellers, engineers and end users. Irrespective of their decision, we are here to support them to ensure we have the right parts for our customers!
Below are a few familiar names with whom we have an exclusive partnership or Master Distribution Agreement …………..
First Choice have supported Ambach, part of the ALI group, for many years. In 2012 we entered into a spares partnership with Ambach which strengthened our working relationship with them and thus allowed us to better support the brand and our customers.
In October 2017, Blanco announced that it had selected First Choice as its exclusive UK partner for the sales of spares and accessories. 2018 will see the two companies working closely together to offer a seamless supply of spares and accessories for this brand under a Master Distribution Agreement.
CATERING EQUIPMENT PROFESSIONAL
As one of the UK’s most respected brands Catering Equipment Professional is recognised for bringing together the knowledge & experience of a world-renowned manufacturer.
Offering commercial catering solutions for refrigeration, warewashing and professional kitchens the company, formerly Alpeninox UK, was established in 2007 and boasts an excellent team of specialist and dedicated technicians who work tirelessly to achieve a fast response and outstanding first-time fix rate.
The Swedish manufacturer of Pot, pans and utensil cleaners formed an exclusive partnership with First Choice over 8 years ago. This relationship has continued to succeed by working closely with both the UK and Swedish offices to ensure we support the UK customer base with spare parts, accessories and power granules. In addition, Combico has hosted several customer demonstrations and engineer training days.
This East Midland based company has worked very closely with First Choice for several years allowing our knowledge of stocking and distribution of spare parts to complement their product and service offering.
Although Krupps have celebrated their 50th anniversary, their presence in the UK market has been minimal. 2015/16 saw Krupps establish a new and focussed effort in re-introducing Krupps warewash equipment into the UK market place. Part of this focus was to identify and partner up with service and spares providers to best service the needs of the after sales market. It was in March 2016 that Krupps selected First Choice as their exclusive spare parts provider for the UK. This support has been further enhanced with Combico hosting sales and engineer training. In late 2017 First Choice agreed to hold stock of key appliances for Krupps, this allowing any emergency requirement for equipment replacement to be satisfied within a matter of hours, vital in today’s hectic kitchen environment.
This German brand has continued to grow year on year in the UK and elected very early on to nominate First Choice as their exclusive spare parts, accessories and chemical provider into the UK market. First Choice also support MKN with engineer training via our Combico division.
ROLLER GRILL UK
It is exciting to announce that as of 1st January 2018, Roller Grill UK signed a ‘Master Distribution Agreement’ with First Choice. This has made us their exclusive spare parts provider for the UK market. Work between the two companies over the festive period saw the transfer of all Roller Grill’s stock of spare parts re-locate into our 70,000 sqft warehouse facility in Cannock. Over the coming weeks, we will optimise the stockholding to allow the service delivery of spare parts availability to equal that of all the brands supported by First Choice.
First Choice Group is the exclusive Partner in the UK for the T&S Brass’s range of products designed for the foodservice industry.
T&S Brass, based in the USA, are renowned for introducing the first pre-rinse spray unit. Since then the company has continued to set the standard for new products design and innovation. T&S Brass products are manufactured to the highest standards and are certified by national and international organisations, such as WRAS, CSA, UL and NSF.
We maintain an extensive stock of T&S products, including pre-rinse units, faucets and hose reels, and all are available for next day delivery throughout mainland UK when ordered before 17:00