Our Solutions

Delivery Solutions

As the UK’s number one supplier of spare parts for the commercial catering and refrigeration industries we provide bespoke delivery solutions to satisfy all needs and requirements. These unique nationwide packages are just one of the reasons why the First Choice name has become synonymous with excellence.

We can consolidate all the requirements of our customers into a single shipment with no minimum order level. Orders for spare parts are carefully packaged by our despatch department and those received from mainland UK before 17:00 are shipped by an overnight service for next day delivery. The delivery of goods is normally made before 17:30 on the day following despatch.

If our standard next day service is not quick enough for you then our trade counter is open from 8.30am to 5.30pm Monday to Friday and 8.30am to 12.30pm on Saturdays. We also offer, at a small premium, the following services which will cater for any eventuality

  • Standard Next Day is 08:00 to 18:00
  • Next Day before 12:00
  • Next Day before 10:30
  • Guaranteed Saturday 08:00 to 12:00
  • Same day.

While we maintain excellent working relationships with a number of companies we are, currently, working to secure FedEx as our preferred courier of choice. FedEx continues to achieve an outstanding monthly customer delivery success rate of 99% for us, providing standard next day delivery and time delivery services.

First Choice Group delivers all areas of the UK mainland although ‘next day delivery’ to remote parts of the country may be compromised. Please contact you customer service advisor for details and clarification.

We can also offer a variety of bespoke delivery options such as:

  • Inboot – delivering directly to the boot of your vehicle
  • Bybox – delivered to secure but easy to reach storage locations across the UK
  • Royal Mail PUDO – where you can pick up from a Royal Mail delivery office of your choosing

All of these options are account based. If you have any queries relating to any or all of them please contact your customer service advisor for clarification.

First Choice Group can also make arrangements for the safe delivery of hazardous materials, such as cleaning chemicals. Additional shipping charges may apply. We also use Parcelforce and Palletways for palletised delivery of large, bulk items. Contact your customer service advisor for clarification.

At the heart of catering equipment service