A Strong Commitment to Customers

06 March 2017

Shortlisted for another prestigious industry award, the Refrigeration team at First Choice Group continues to set the highest of standards for outstanding customer service.

In January First Choice Refrigeration Spares was highly commended in the Wholesaler/Distributor of The Year category at the 2017 National ACR & Heat Pump Awards. And now, as a finalist in the same category in the forthcoming ACR News Awards, the company is targeting another year of acclaimed success.


Refrigeration Manager, Steve James, said strong working relationships are the key to long term achievement.
“In business, if you want to succeed at anything you have to have strong foundations and the key to maintaining your success is maintaining those foundations,” he said.
“For First Choice Group that means our customers and suppliers. Our biggest strength is our working partnerships with some of the industry’s leading manufacturers. Supplying genuine OEM parts in a way that saves our customers time and money is what makes the difference.

“We have agreements to hold all the most commonly required stock in our own warehouse so that whatever a customer needs -and whenever they need it – they know we can answer the call.

“It is important to everyone at First Choice Group that we stay connected with our customers and manufacturers and involved with our business community. All our staff know that customer satisfaction is paramount and work very hard to deliver that.”

Finding spare parts for commercial refrigeration equipment can be both time consuming and expensive, in some cases the manufacturer may no longer be in business.

“First Choice Refrigeration Spares Ltd can supply spare parts for refrigeration equipment from all the major manufacturers across Europe and North America as well as difficult to locate spares from some of the industry’s lesser lights,” adds Steve

With its move to new multi-million pound premises now just weeks away and wheels in motion for extending its provision of engineer based training, First Choice Group is confident 2017 will see its refrigeration division hit even greater heights.

Published : 06 March 2017 10:59